At GoProductBoxes, we are committed to delivering premium-quality custom packaging tailored to your brand. Please review our return and refund policy carefully:
1. Before Digital Mockup Approval
- If you cancel before the design digital mockup is created, you will receive a 60% refund of your total payment.
2. After Digital Mockup Approval
- If you cancel after the digital mockup has been shared, you will receive a 50% refund of your total payment.
3. Damaged Products
- If your product is delivered damaged, you are entitled to:
- A 40% refund, OR
- A replacement product at no additional cost.
Eligibility Conditions
To qualify for a refund or replacement:
- You must notify us within 48 hours of receiving the order.
- You must provide clear photographic or video evidence of the damage, including packaging and product.
- The item must be in its original condition and unused (except for the reported damage).
- The request must be sent to our official email with order details and proof of damage.
Custom Products Are Non-Returnable
- All our products are custom-made specifically for your brand, therefore, they are non-returnable and non-refundable once production is complete, except for cases of damage as per our policy.
No Refund After Production & Shipping
- Once your order is fully produced and shipped, no refund will be issued, except in the case of damaged products as mentioned above.
Refund Processing Time
- Approved refunds will be processed within 7–10 business days to your original payment method.